SHIPPING
All IUSEF orders are prepared and dispatched from Sydney, Australia.
Orders are shipped with tracking. Shipping options, costs and estimated delivery times are shown at checkout and vary according to destination.
Please allow 4 to 6 weeks for orders to be prepared before dispatch. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Orders are shipped with tracking. Shipping options, costs and estimated delivery times are shown at checkout and vary according to destination.
Please allow 4 to 6 weeks for orders to be prepared before dispatch. Once your order has been dispatched, you will receive a confirmation email with tracking information.
AUSTRALIAN ORDERS
Australian orders are sent using a tracked service.
Standard and express shipping options are available at checkout. Shipping costs and estimated delivery times are calculated according to destination.
Delivery times provided by the carrier are estimates and may vary, particularly for regional and remote destinations.
Standard and express shipping options are available at checkout. Shipping costs and estimated delivery times are calculated according to destination.
Delivery times provided by the carrier are estimates and may vary, particularly for regional and remote destinations.
INTERNATIONAL ORDERS
IUSEF ships internationally from Sydney, Australia.
International orders are sent using a tracked service. Available shipping options, costs and estimated delivery times are shown at checkout.
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Unless explicitly collected at checkout, duties, taxes and import charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.
International orders are sent using a tracked service. Available shipping options, costs and estimated delivery times are shown at checkout.
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Unless explicitly collected at checkout, duties, taxes and import charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.
RETURNS
All IUSEF pieces are made to order and therefore are not eligible for
exchange or refund.
Please contact us at hello@iusef.world regarding any issues with your order.
Please contact us at hello@iusef.world regarding any issues with your order.
FAULTY OR DAMAGED ITEMS
Every IUSEF piece is inspected before dispatch.
If your order arrives damaged, faulty or is not the item you ordered, please contact hello@iusef.world with your order number and photographs of the item and packaging.
We will work with you to resolve the issue in accordance with your rights under Australian Consumer Law.
If your order arrives damaged, faulty or is not the item you ordered, please contact hello@iusef.world with your order number and photographs of the item and packaging.
We will work with you to resolve the issue in accordance with your rights under Australian Consumer Law.
HAND-FINISHED PIECES
Each IUSEF piece is individually finished by hand. Subtle variations in surface, form and finish are inherent to the making process and are not considered faults.
Natural stones and pearls may also vary in colour, shape, markings and surface. These variations are part of the individual character of each piece.
Natural stones and pearls may also vary in colour, shape, markings and surface. These variations are part of the individual character of each piece.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact hello@iusef.world
as soon as possible.
We cannot guarantee that an order can be changed or cancelled once it has entered the dispatch process.
We cannot guarantee that an order can be changed or cancelled once it has entered the dispatch process.
INCORRECT ADDRESSES
Please check your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to redirect it.
Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to redirect it.
Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
LOST OR DELAYED ORDERS
Carrier delivery times are estimates and delays may occasionally occur.
If your tracking has not updated or your order appears to be significantly delayed, contact hello@iusef.world and we will assist in investigating the shipment with the carrier.
If your tracking has not updated or your order appears to be significantly delayed, contact hello@iusef.world and we will assist in investigating the shipment with the carrier.